Frequently Asked Questions
If you do not see your question listed here, please contact us at your convenience. We strive to maintain the highest in customer service that we do in produce quality. Your satisfaction is of great importance to us and we look forward to chatting with you about your next order!
Why is Organic Produce better?
How can I sign up for a service?
Can I choose what day and time my delivery arrives?
Can I choose exactly what I want in my box?
Can I have a standing order?
How do I know what will be delivered?
What if I'm not home?
How can I determine if you service my area?
How much produce is in each box?
How can I determine which box is right for my family?
What happens to the box that my produce is delivered in?
Where does the produce come from?
How do I pay for my order?
How do I know what is in the Side Orders?
How can I add to my order?
When do you need to receive order changes?
What if I need to skip a delivery?
Is there a delivery charge?
Is there a tax?
Can you deliver a box as a gift or get Gift Certificates?
How does the Referral Reward work?
What if I'm not satisfied wtih my delivery?
Why is Organic Produce Better
Organicaly grown foods are safer for your family, and the environment. Organic, in short, is defined as 'grown without the use of synthetic pesticides, herbicieds, or fertilizers'. What this means to you and your family is far less chemicals in your body. And for the environment, far less poisons in the ground. You can read more about the importance of Organic choices here.
How Can I Sign-up for Service?
You can order online. Click the Order/Browse tab and follow the simple instructions. You can also contact us by email or phone.
Can I Choose What Day & Time My Delivery Arrives?
No. We plan our routes as efficiently as possible and will notify you of your delivery day. If your delivery is going to an office we can usually deliver during office hours. To find out when we deliver to your area, click the About Us tab and then Delivery Schedule.
Can I Choose Exactly What I Want in My Box?
Yes. You can use our website to build your own box from week to week. Otherwise, we decide what goes into the Variety Box and you can let us know what you don't want to receive. You can also add additional produce and groceries to any order.
Can I Have a Standing Order?
Yes. Most of our customers prefer to subscribe to weekly or every other week service for their convenience. You can add additional standing items to your Variety Box order. If the item you requested becomes unavailable you won't be charged for it. You can also order a standing Custom Box order if you are flexible and accept substitutes.
How Do I Know What Will be Delivered?
You can look online at each boxh to view the contents taht week. This is a tentative menu and may change due to quality or availability. Also, inside each box delivered you will find a Weekly Box Flier that lists the menu for the coming week sot aht you can plan ahead.
What if I'm Not Home?
No Problem. Most of our customers are not home when their deliveries arrive. Our produce is fresher than in stores, and will be just fine on your porch. You may also receive deliveries at work if you prefer. Another option is to leave out a cooler. We will transfer yoru produce into the cooler for you upon delivery.
How Can I Determine if You Service My Area?
We currently deliver to Boise, Caldwell, Eagle, Kuna, Star, Meridian, Nampa, Middleton and more. If you live outside these areas please contact us to join a waiting list in your area.
How Much Produce is in Each Box?
Each box contains selections based on number of servings (not by weight or volume). See the next question "Which box is right for my family" for more information.
How Can I Determine Which Box is Right for My Family?
Generally speaking, the Small Variety Box meets the weekly needs of about 2 to 3 people. The Large Variety Box meet the weekly needs of about 3 to 5 people. Things to take into consideration are; how often you eat out, if you consume an average amount of product (which is much less than recommended), if you are a vegetarian, and how much extra produce you want to add to your order.
What Happens to the Box That My Produce is Delivered in?
We purchase durable, and recyclable, boxes for delivery of our produce. We request that you return the boses to us by leaving them at your delivery raea the following week. Our driver gladly picks them up, drops off your new order, and brings the old box back to our facilities. The boxes are reusable and can last for a very long tim when treated kindly. Ifyou would liek to save a few trees, and keep yoru produce cool, you may want to opt for leaving a cooler in your delivery area. Our driver will cheerfully transfer your prdouct inot the cooler for you!
Where Does the Produce Come From?
We base our menu on what our local organic farmers have available. We also purchase out of season and specialty items from other reputable, certified organic, farms as they have availability. All of our produce is 100% Certified Organic and that is why we call it Pure Produce!
How Do I Pay for My Order?
You have four primary options for paying your bill. They are:
- COD - Leave cash or check for the driver in your delivery area on delivery day.
- Credit Card - Pay online at the time of order. If you have a scheduled recurring order, we will bill you periodically for each delivery.
- Prepay By Mail - You can mail a check to our post office box each month. THe check must arrive before your delivery.
- Bank Bill Pay Service - Many customers use this option for convenience. Contact your bank for details.
How Do I Know What Are in the Side Orders?
The side orders are made up of various items that we have ordered in addition to our usual main menu items. They vary from week to week. Side orders are always a great value. If you prefer to control what you receive on a side, you may want to pick out additioanl produce each week from our Weekly Pick's list. This is posted once each week.
How Can I Add to My Order?
You can add to your order by using our form on the Create/Change Order Page. You can also call, email, or fax your order to us. See the Contact Us page for details.
When Do You Need to Receive Order Changes?
We need to receive your order changes 48 hours before your delivery. For the best availability on order additions and changes, you need to place your order by Friday at 3pm prior to your delivery day.
What If I Need to Skip a Delivery?
Scheduled deliveries will continue unless you paus or cancel service. Should you wish to do so, please call us no later than the Friday prior to your dleivery day. We are very flexible and will adjust to your changing needs. If you should choose you can also place one time orders as often as you wish.
Is There a Delivery Charge?
Delivery is always free. Please see our delivery schedule to determine if we service your area.
Is there a Tax?
We charge the standard Idaho tax rate of 6%. All item prices on the website are before tax. Tax is assessed when you complete your order.
Can You Deliver a Box as a Gift or get a Gift Certificate?
Absolutely! - within our standard delivery area. You can choose the box type and any extras, and we will send a custom note with the delivery at no extra charge. You can also purchase gift certificates in any denomination. Pure produce is a beautiful gift, symbolic of life and energy, perfect gift for someone who is expecting a new baby, is ill, is celebrating a new wedding, or for anyone who just likes to eat good food!
How Does the Referral Reward Work?
If you tell someone about our service, and they subscribe for at least 30 days, we will credit both of your accounts $5. Please be sure that anyone you refer gives you as their reference when placing their order. If you need fliers to share around the office or at your favorite hang-outs, please let us know. We are happy to put some inside your next delivery.
What if I'm Not Satisfied?
If you receive anything that does not meet your standard of excellence, we will replace it or credit your account at our discretion. Please contact us within 24 hours of delivery. We appreciate yoru business. Your satisfaction is our highest priority.
