Frequently Asked Questions
You can find answers to the most commonly asked
questions about BBOC right here. If you do not see your question listed here, please contact us
and we will be happy to reply to your inquiry within one
business day. Customer satisfactions is our highest
priority and we are always happy to hear from you.
How can I sign up for a service?
Can I choose what day and time my delivery arrives?
Can I choose exactly what I want in my box?
Can I have a standing order?
How do I know what will be in my box?
What if I'm not home?
How can I determine if you service my area?
How can I determine which produce box is right for my family?
What happens to the box that my produce is delivered in?
Where does the produce come from?
How do I pay for my order?
How do I know what is in the Side Orders?
How can I add to my order?
When do I need place my new order or make order changes?
What if I need to skip a delivery?
Is there an additional delivery charge?
What is the sales tax?
How does the milk bottle deposit fee work?
What should I do with the egg cartons
after they are empty?
Can you deliver a box as a gift or get a Gift Certificate?
How do I get my $5 credit?
What if I'm not satisfied?
Why is Organic Produce better?
How Can I Sign-up for Service?
You can order online. Click the Order/Browse tab and Register if you are a new customer. Existing customers can log on. You can also contact us by email or phone. Select the Variety Box or items you would like for Standing or Weekly delivery.

Can I Choose What Day & Time My Delivery Arrives?
No. We plan our routes as efficiently as possible and will notify you of your delivery day. If your delivery is going to
an office please use the comment box for delivery instructions to let us know your hours of business and we will deliver during office hours.
To see when we deliver to your area, click here or the About Us tab and then Delivery Schedule.
If you have other special delivery instructions or requests please note them when you place your order. We will do our best to accommodate your request.

Can I Choose Exactly What I Want in My Box?
Yes. You can use our website to choose exactly what you want by shopping our web
site. You can select a Standing schedule for any items you want to receive
weekly or every other week. You can also place a Weekly order for any items you
would like to receive just one time. If you prefer a Variety Box, but would like
a few specific items replaced you can make these requests by clicking
Preferences and we will be happy to replace them for you.

Can I Have a Standing Order?
Yes. Most of our customers prefer to establish a weekly or every other week Standing order for
their convenience. You can add additional standing items to your Variety Box order or create your
own standing Custom Box order. If the item you requested becomes unavailable we will replace it
with a similar item or omit it from your order.

How Do I Know What Will
be in My Box?
You can look online at each box to view the contents that week by clicking the "Sample" button below each Variety Box title.
The Variety Box Menus are a tentative menu and may change due to quality or availability.

What if I'm Not Home?
No Problem. Many of our customers are not home when their deliveries arrive. Our groceries are fresher
than in stores, and will be just fine on your porch for a few hours. If you will not be home and you are
receiving refrigerated or frozen products, you will need to leave a cooler out for your order to be delivered
or request a cooler box insert. You may also receive deliveries at work if you prefer. If you forget to leave
a cooler and have ordered frozen or refrigerated items we will either:
1. Leave a cool box and charge the customer or 2. Not leave
the frozen or refrigerated products to ensure the items
don't get spoiled.
We deliver prior to 7 AM so that most people can receive their order before leaving home for the day.

How Can I Determine if You Service My Area?
We currently deliver to Boise, Caldwell, Eagle, Kuna, Star, Meridian, Nampa and Middleton. If you live outside these areas please contact us to join a waiting list in your area.

How Can I Determine Which
Produce Box is Right for My Family?
Generally speaking, the Small Variety Box meets the weekly needs of about 2 to 3 people.
The Large Variety Box meet the weekly needs of about 3 to 5 people. Things to take into
consideration are; how often you eat out, if you consume an average amount of product
(which is much less than recommended), if you are a vegetarian, and how much extra produce you want to add to your order.
If you prefer to pick and choose exactly what you want, the Custom Box may be the best option for you.

What Happens to the Box That My Produce is Delivered in?
We purchase durable, and recyclable, boxes for delivery of our produce. We request that you return the boxes to us by
leaving them at your delivery area the following week. Our driver gladly picks them up, drops off your new order,
and brings the old box back to our facilities. The boxes are reusable and can last for a very long time when treated
kindly. We recommend leaving a cooler out if you are receiving refrigerated or frozen products.
This is also a great option in the warmer months to keep your produce fresh.

Where Does the Produce Come From?
We base our menu on what our local organic farmers have available first. We also purchase out of season and specialty items from other reputable,
Certified Organic farms. All of our produce is 100% Certified Organic.

How Do I Pay for My Order?
You have six primary options for paying your bill. They are:
- COD - Leave cash or check for the driver in your delivery area on delivery day.
- Credit Card - Pay online at the time of order. If you have a scheduled recurring order, we will bill you for each delivery.
- Prepay By Mail - You can mail a check to our post office box to be received prior to your delivery.
- Bank Bill Pay Service - Contact your bank for details.
Your bank mails us a check prior to delivery.
- Pay Pal - Log onto the Pay Pal website (www.PayPal.com)
and send your payment using our account email: admin@brownboxorganics.com
- ACH - Enter your bank account information under the "Registration Details" section of your online Brown Box Organics account.
- EBT - We now accept EBT payments. Enter your EBT information under the "Registration Details" section of your online Brown Box Organics account.

How Do I Know What Are in the Side Orders?
The side
orders (Assorted Fruit Side, Assorted Salad Side, Assorted
Cooking Side and Snack Pack) are grab bags made up of
various items that we have ordered in addition to our usual
main menu items. They vary from week to week. Side orders
are always a great value. If you prefer to control what you
receive on a side, you can select add specific items to your
Variety and Custom Box order.

How Can I Add to My Order?
You can add to your order by clicking the Order/Browse tab on our
home page and logging in. You can add items to your Standing Order by ticking
the box that says standing below the items you would like to add and then click
Add to Order. You can add items to your Weekly order by clicking the delivery
day you would like to receive the items on the calendar to the right and then
ticking the box that says current below the items before clicking Add to Order.
You can also call, email, or fax your order to us. See the Contact Us page for
details.

When Do I Need to Place My New Order or Make Order Changes?
We need to
receive
new orders as well as order changes and requests to
pause delivery by 7:55 AM the day prior to your scheduled
delivery day. The earlier the better. As items available
sell out we turn them off. The ideal day to order would be
the Friday prior to delivery.

What If I Need to Skip a Delivery?
If you
select a weekly or every other week schedule and need to
pause your delivery simply log onto your account and click
Delivery Schedule. You can then tick on or off any dates you
will be away. If you prefer to donate your delivery to the
Idaho Food Bank or a friend, please contact us to make this
request.

Is There an
Additional Delivery Charge?
Delivery is always free within our delivery
area. Please see our delivery
schedule to determine if we service your area. We do have a minimum order of
$35.00. If your order is below the minimum order we charge $5.00 order fee. This
is not a delivery charge.

What is the
Sales Tax?
We charge
the standard Idaho tax rate of 6%. All item prices on
the website are before tax. Tax is assessed when you
complete your order. For simplicity all of our Variety
Boxes total to a rounded number after tax.

How Does the Milk Bottle Deposit Fee Work?
A deposit
will be charged for each glass bottle in the amount of
$2.50 with the first dairy delivery. Bottles retuned are
credited the day after return. This credit will show on
your next weekly invoice. If you receive and return the
same number of bottles each week the charge and credit
are equal value and will not increase your invoice
total.

What Should I Do With the Egg Cartons
After They Are Empty?
We ask
that our customers make every effort to return egg
cartons for reuse. Reusing the egg cartons saves our
local farm money in turn keeping their prices low.

Can You Deliver a Box as a Gift or
Get a Gift Certificate?
Absolutely! - within our standard delivery area. You can choose the box type and any extras, and we will send a custom note with the delivery at no extra charge. You can also
purchase gift certificates in any denomination. We are happy to mail your
gift certificate with a personalized card. Pure produce is a beautiful gift,
symbolic of life and energy, perfect gift for someone who is expecting a new baby,
is ill, is celebrating a new wedding, or for anyone who just likes to eat good food!

How Do I Get My $5 Credit?
If you are
a new customer and you would like to receive a one time new
customer discount on your first order enter coupon code NC5
when you register. This will credit your account at the time
of invoice. This coupon code is only valid for new customers
on their first delivery. If
you tell someone about our service, and they subscribe for
at least 30 days, we will credit both of
your accounts $5. In both cases,
the $5 credit will be posted to your account and processed
internally. Please be sure that anyone you refer gives you
as their reference when
placing their order. If you do not see a credit that you
had expected, please
contact us. If you need fliers to share around the
office or at your favorite hang-outs, please
let us know. We are happy to put some inside your next
delivery.

What if I'm Not Satisfied?
If you receive anything that does not meet your standard of excellence, we will replace it or credit your account at our discretion. Please contact us within 24 hours of delivery. We appreciate
your business. Your satisfaction is our highest priority.

Why is Organic Produce Better?
Organically grown foods are safer for your family, and the environment. Organic, in short, is defined as 'grown without the use of synthetic pesticides,
herbicides, or fertilizers'. What this means to you and your family is far less chemicals in your body. And for the environment, far less poisons in the ground. You can read more about the importance of Organic choices here.

I Have More Questions. What Should I Do?
Please contact us!.