Frequently Asked Questions

You can find answers to the most commonly asked questions about BBOC right here. If you do not see your question listed here, please contact us and we will be happy to reply to your inquiry within one business day. Customer satisfactions is our highest priority and we are always happy to hear from you.

How can I sign up for a service?

Can I choose what day and time my delivery arrives?

Can I choose exactly what I want in my box?

Can I have a standing order?

How do I know what will be in my box?

What if I'm not home?

How can I determine if you service my area?

How can I determine which produce box is right for my family?

What happens to the box that my produce is delivered in?

Where does the produce come from?

How do I pay for my order?

How do I know what is in the Side Orders?

How can I add to my order?

When do I need place my new order or make order changes?

What if I need to skip a delivery?

Is there an additional delivery charge?

What is the sales tax?

How does the milk bottle deposit fee work?

What should I do with the egg cartons after they are empty?

Can you deliver a box as a gift or get a Gift Certificate?

How do I get my $5 credit?

What if I'm not satisfied?

Why is Organic Produce better?

 

How Can I Sign-up for Service?
You can order online. Click the Order/Browse tab and Register if you are a new customer. Existing customers can log on. You can also contact us by email or phone. Select the Variety Box or items you would like for Standing or Weekly delivery.

Can I Choose What Day & Time My Delivery Arrives?
No. We plan our routes as efficiently as possible and will notify you of your delivery day. If your delivery is going to an office please use the comment box for delivery instructions to let us know your hours of business and we will deliver during office hours. To see when we deliver to your area, click here or the About Us tab and then Delivery Schedule. If you have other special delivery instructions or requests please note them when you place your order. We will do our best to accommodate your request.

Can I Choose Exactly What I Want in My Box?
Yes. You can use our website to choose exactly what you want by shopping our web site. You can select a Standing schedule for any items you want to receive weekly or every other week. You can also place a Weekly order for any items you would like to receive just one time. If you prefer a Variety Box, but would like a few specific items replaced you can make these requests by clicking Preferences and we will be happy to replace them for you.

Can I Have a Standing Order?
Yes. Most of our customers prefer to establish a weekly or every other week Standing order for their convenience. You can add additional standing items to your Variety Box order or create your own standing Custom Box order. If the item you requested becomes unavailable we will replace it with a similar item or omit it from your order.

How Do I Know What Will be in My Box?
You can look online at each box to view the contents that week by clicking the "Sample" button below each Variety Box title. The Variety Box Menus are a tentative menu and may change due to quality or availability.

What if I'm Not Home?
No Problem. Many of our customers are not home when their deliveries arrive. Our groceries are fresher than in stores, and will be just fine on your porch for a few hours. If you will not be home and you are receiving refrigerated or frozen products, you will need to leave a cooler out for your order to be delivered or request a cooler box insert. You may also receive deliveries at work if you prefer. If you forget to leave a cooler and have ordered frozen or refrigerated items we will either: 1. Leave a cool box and charge the customer or 2. Not leave the frozen or refrigerated products to ensure the items don't get spoiled.  We deliver prior to 7 AM so that most people can receive their order before leaving home for the day.

How Can I Determine if You Service My Area?
We currently deliver to Boise, Caldwell, Eagle, Kuna, Star, Meridian, Nampa and Middleton. If you live outside these areas please contact us to join a waiting list in your area.

How Can I Determine Which Produce Box is Right for My Family?
Generally speaking, the Small Variety Box meets the weekly needs of about 2 to 3 people. The Large Variety Box meet the weekly needs of about 3 to 5 people. Things to take into consideration are; how often you eat out, if you consume an average amount of product (which is much less than recommended), if you are a vegetarian, and how much extra produce you want to add to your order. If you prefer to pick and choose exactly what you want, the Custom Box may be the best option for you.

What Happens to the Box That My Produce is Delivered in?
We purchase durable, and recyclable, boxes for delivery of our produce. We request that you return the boxes to us by leaving them at your delivery area the following week. Our driver gladly picks them up, drops off your new order, and brings the old box back to our facilities. The boxes are reusable and can last for a very long time when treated kindly. We recommend leaving a cooler out if you are receiving refrigerated or frozen products. This is also a great option in the warmer months to keep your produce fresh.

Where Does the Produce Come From?
We base our menu on what our local organic farmers have available first. We also purchase out of season and specialty items from other reputable, Certified Organic farms. All of our produce is 100% Certified Organic.

How Do I Pay for My Order?
You have six primary options for paying your bill. They are:

1. COD - Leave cash or check for the driver in your delivery area on delivery day.
2. Credit Card - Pay online at the time of order. If you have a scheduled recurring order, we will bill you for each delivery.
3. Prepay By Mail - You can mail a check to our post office box to be received prior to your delivery.
4. Bank Bill Pay Service - Contact your bank for details. Your bank mails us a check prior to delivery.
5. Pay Pal - Log onto the Pay Pal website (www.PayPal.com) and send your payment using our account email: admin@brownboxorganics.com
6. ACH - Enter your bank account information under the "Registration Details" section of your online Brown Box Organics account.
7. EBT - We now accept EBT payments. Enter your EBT information under the "Registration Details" section of your online Brown Box Organics account.

How Do I Know What Are in the Side Orders?
The side orders (Assorted Fruit Side, Assorted Salad Side, Assorted Cooking Side and Snack Pack) are grab bags made up of various items that we have ordered in addition to our usual main menu items. They vary from week to week. Side orders are always a great value. If you prefer to control what you receive on a side, you can select add specific items to your Variety and Custom Box order.

How Can I Add to My Order?
You can add to your order by clicking the Order/Browse tab on our home page and logging in. You can add items to your Standing Order by ticking the box that says standing below the items you would like to add and then click Add to Order. You can add items to your Weekly order by clicking the delivery day you would like to receive the items on the calendar to the right and then ticking the box that says current below the items before clicking Add to Order. You can also call, email, or fax your order to us. See the Contact Us page for details.

When Do I Need to Place My New Order or Make Order Changes?
We need to receive new orders as well as order changes and requests to pause delivery by 7:55 AM the day prior to your scheduled delivery day. The earlier the better. As items available sell out we turn them off. The ideal day to order would be the Friday prior to delivery.

What If I Need to Skip a Delivery?
If you select a weekly or every other week schedule and need to pause your delivery simply log onto your account and click Delivery Schedule. You can then tick on or off any dates you will be away. If you prefer to donate your delivery to the Idaho Food Bank or a friend, please contact us to make this request.

Is There an Additional Delivery Charge?
Delivery is always free within our delivery area. Please see our delivery schedule to determine if we service your area. We do have a minimum order of $35.00. If your order is below the minimum order we charge $5.00 order fee. This is not a delivery charge.

What is the Sales Tax?
We charge the standard Idaho tax rate of 6%. All item prices on the website are before tax. Tax is assessed when you complete your order. For simplicity all of our Variety Boxes total to a rounded number after tax.

How Does the Milk Bottle Deposit Fee Work?
A deposit will be charged for each glass bottle in the amount of $2.50 with the first dairy delivery. Bottles retuned are credited the day after return. This credit will show on your next weekly invoice. If you receive and return the same number of bottles each week the charge and credit are equal value and will not increase your invoice total.

What Should I Do With the Egg Cartons After They Are Empty?
We ask that our customers make every effort to return egg cartons for reuse. Reusing the egg cartons saves our local farm money in turn keeping their prices low.

Can You Deliver a Box as a Gift or Get a Gift Certificate?
Absolutely! - within our standard delivery area. You can choose the box type and any extras, and we will send a custom note with the delivery at no extra charge. You can also purchase gift certificates in any denomination. We are happy to mail your gift certificate with a personalized card. Pure produce is a beautiful gift, symbolic of life and energy, perfect gift for someone who is expecting a new baby, is ill, is celebrating a new wedding, or for anyone who just likes to eat good food!

How Do I Get My $5 Credit?
If you are a new customer and you would like to receive a one time new customer discount on your first order enter coupon code NC5 when you register. This will credit your account at the time of invoice. This coupon code is only valid for new customers on their first delivery. If you tell someone about our service, and they subscribe for at least 30 days, we will credit both of your accounts $5. In both cases, the $5 credit will be posted to your account and processed internally. Please be sure that anyone you refer gives you as their reference when placing their order. If you do not see a credit that you had expected, please contact us. If you need fliers to share around the office or at your favorite hang-outs, please let us know. We are happy to put some inside your next delivery.

What if I'm Not Satisfied?
If you receive anything that does not meet your standard of excellence, we will replace it or credit your account at our discretion. Please contact us within 24 hours of delivery. We appreciate your business. Your satisfaction is our highest priority.

Why is Organic Produce Better?
Organically grown foods are safer for your family, and the environment. Organic, in short, is defined as 'grown without the use of synthetic pesticides, herbicides, or fertilizers'. What this means to you and your family is far less chemicals in your body. And for the environment, far less poisons in the ground. You can read more about the importance of Organic choices here.

I Have More Questions. What Should I Do?
Please contact us!.